DataFlow Voices: Meet Chatrina Sietereales – Applicant Support in the Philippines

Welcome to our blog series, DataFlow Voices! In this series, we feature one-on-one interviews with our team members from around the globe. Get to know our team, learn about their experiences, and learn what it’s like working at DataFlow.

Meet Ma. Chatrina Sietereales, an enthusiastic Associate in our Applicant Support Team, is stationed at our office in Manila, Philippines. Her main role revolves around helping applicants sail smoothly through their Primary Source Verification journey by providing support and resolving any challenges they may face.

Curious to know why Chatrina chose DataFlow and what fuels her passion for this career? Keep reading or watch our video interview.

Can you introduce yourself and tell us about your role at DataFlow?

I’m Chatrina, an associate from the applicant support team at DataFlow. I’m based in Manila, Philippines, and I’ve been with the company for almost two years now.

What made you choose to work at DataFlow?

I heard many positive stories about DataFlow, and when I joined, I witnessed how much the company values its employees, treating them with respect and fairness, regardless of their background or position. This value of equality and respect resonated with me, making me proud to be a part of the organization.

Can you describe a typical day at work in your role?

As an applicant support associate, I interact with clients regularly. Our role involves assisting applicants with their concerns and guiding them toward new opportunities. It’s rewarding to be part of their success journey, ensuring their reports are completed on time and helping them achieve their goals.

Working in a multicultural organization like DataFlow, how has your experience been interacting with people from different backgrounds?

Working with colleagues and applicants from diverse cultural backgrounds has been a fulfilling experience. I’m grateful for the opportunities DataFlow provides, where I can learn about different cultures and appreciate the uniqueness of each individual. Embracing diversity is crucial, and it motivates me to work better and deliver the best service.

Is there any particular achievement at DataFlow you’re particularly proud of?

I find immense satisfaction in being part of an applicant’s success. Hearing positive feedback from satisfied customers makes me feel accomplished. Knowing that my work contributes to someone else’s journey to a better future is truly rewarding.

Who or what inspires you in your career?

I draw inspiration from all the employees I work with, especially applicants who work diligently to complete their documents and pursue a better life for their families. Their determination encourages me to do my best and collaborate with other departments to ensure successful outcomes.

Stay tuned to our DataFlow Voices blog series to hear more from DataFlow colleagues like Ma. Chatrina Sietereales about their career journeys, what it’s really like working at the DataFlow Group, and what they value most about their impact on our organization, customers, clients, and mission.

 

Read about our other team members in the DataFlow Voices series:

NEW WhatsApp Chat Support for Applicants

We are thrilled to announce the launch of our WhatsApp chatbot as part of our ongoing commitment to providing exceptional support for our applicants. Designed to streamline interactions, improve efficiency, and deliver personalized experiences, our new WhatsApp support channel will elevate applicant support assistance and increase overall happiness. This exciting addition works in harmony with our existing support channels, such as our self-help hub, ticketing tool, and service desks, creating a comprehensive support system tailored to our applicants’ diverse needs.

Seamless and Efficient Interaction:

Recognizing the importance of timely support throughout the application process, our WhatsApp chatbot enables applicants to receive instant assistance. Available 24/7, the chatbot ensures that applicants can access support. Simply sending a message allows applicants to engage in a seamless conversation with the chatbot, streamlining interactions with our support team. The intelligent bot employs natural language understanding to quickly answer frequently asked questions, offer guidance on application procedures, and even provide real-time updates on application status.

Personalized Experiences:

The chatbot can provide personalized support by recommending relevant resources from our self-help hub, understanding applicant preferences, and delivering a more customized support experience.

Our commitment to continuously improving our support services and embracing innovative solutions is at the core of our introduction of the WhatsApp chatbot, as this demonstrates our dedication to meeting the evolving needs of applicants. We invite all applicants to experience the benefits of this new feature, and we are confident that the new WhatsApp support channel will empower applicants and significantly enhance their overall experience with us.

Are you an applicant and need support on WhatsApp?

Visit the DataFlow website homepage, and click on the green WhatsApp icon in the bottom right of the screen. Note: Please ensure you have WhatsApp already downloaded on your mobile phone and that you have the email address that you registered with DataFlow at hand.

  • 💻 If you’re on a desktop, scan the QR code with the camera on your phone to launch WhatsApp on your mobile phone.
  • 📱 If you’re on mobile, click ‘Open chat’ to launch an applicant support chat on your WhatsApp.