Refund Policy

If the applicant requests to stop their application within 24 hours from the time of submission of the case for any reason, a refund will be issued after deducting a 10% administration fee* from the total refund amount.

In the event of technical issues leading to duplicate payments, a full refund (without any deduction) will be provided for the second payment.

If DataFlow proactively stops a case/application during the initiation or validation process for valid reasons, a refund will be issued after deducting a 10% administration fee* from the case fees.

A full refund of the express fees (without any deduction) will be processed if DataFlow is unable to meet the express turnaround time or if the report is closed as ‘unable to verify’.

While we strive to only collect the exact IA fees required, occasional discrepancies may occur. If, for any reason, we collect an excess amount exceeding $3 in IA fees that are not passed on to the Issuing Authority, a full refund for that excess amount will be issued to the applicant.

No refund will be processed if an application/case is closed as a discrepancy.

In the event that regulators or government ministries reject the application for licensing or equivalency, regardless of the DataFlow report’s status or the cause of the rejection.

All other scenarios not specifically noted in the “Refund Eligibility” section are by default not eligible for refunds.