Published Date: 06 July, 2023
We are thrilled to announce the launch of our WhatsApp chatbot as part of our ongoing commitment to providing exceptional support for our applicants. Designed to streamline interactions, improve efficiency, and deliver personalized experiences, our new WhatsApp support channel will elevate applicant support assistance and increase overall happiness. This exciting addition works in harmony with our existing support channels, such as our self-help hub, ticketing tool, and service desks, creating a comprehensive support system tailored to our applicants’ diverse needs.
Seamless and Efficient Interaction:
Recognizing the importance of timely support throughout the application process, our WhatsApp chatbot enables applicants to receive instant assistance. Available 24/7, the chatbot ensures that applicants can access support. Simply sending a message allows applicants to engage in a seamless conversation with the chatbot, streamlining interactions with our support team. The intelligent bot employs natural language understanding to quickly answer frequently asked questions, offer guidance on application procedures, and even provide real-time updates on application status.
Personalized Experiences:
The chatbot can provide personalized support by recommending relevant resources from our self-help hub, understanding applicant preferences, and delivering a more customized support experience.
Our commitment to continuously improving our support services and embracing innovative solutions is at the core of our introduction of the WhatsApp chatbot, as this demonstrates our dedication to meeting the evolving needs of applicants. We invite all applicants to experience the benefits of this new feature, and we are confident that the new WhatsApp support channel will empower applicants and significantly enhance their overall experience with us.
Are you an applicant and need support on WhatsApp?
Visit the DataFlow website homepage, and click on the green WhatsApp icon in the bottom right of the screen. Note: Please ensure you have WhatsApp already downloaded on your mobile phone and that you have the email address that you registered with DataFlow at hand.
- 💻 If you’re on a desktop, scan the QR code with the camera on your phone to launch WhatsApp on your mobile phone.
- 📱 If you’re on mobile, click ‘Open chat’ to launch an applicant support chat on your WhatsApp.
